USA Seed Store takes every precaution possible to make sure you receive your plants healthy and ready for planting. Unfortunately, there are occasions where packages get lost or has an extended shipping duration. Usually in fall or winter when plants are dormant you should check the bark on the plant to verify it is green. Simply scrape the bark and visually examine.
When you receive your order, if there are any plants in bad condition, you call us immediately and we will replace absolutely Free upon return.
Due to the natural character of plants and trees which sometimes fail to live for no particular reason, we offer free replacements according to our first promise. We do not offer refunds. However, if any plant fails to live within 12 months from the date of delivery, we will replace for one-fourth of the original purchase price, plus $3.50 for shipping and handling. NO RETURN OF DEAD PLANTS NECESSARY!
If by mere chance any plant or tree, due to an error on our part, turns out to be the wrong item or color from that ordered, you may return it to us at our expense for a free replacement within six months after arrival. Please call for instructions.
We guarantee our prices to be the lowest available in the USA. If you find any price lower than ours - SAME SIZE AND VARIETY - after making a purchase from us of the identical item(s) - we will refund the difference plus 50% of the difference. Please send proof of the lower price. We will mail your check within 48 hours of receipt of the lower price
Please call 1-931-815-7333 if you have any questions regarding our guarantee.
USA Seed Store